Character Sheet
Hi, I'm Udayveer Singh, Technical Head at Avyukta Intellicall with 3+ years of hands-on experience in VoIP infrastructure, telephony systems, and network operations. I love building reliable communication systems — from Asterisk/VICIdial deployments to WebRTC softphones. Currently pursuing my MCA in Cybersecurity from Manipal Institute of Technology.
🎓 Manipal Institute of Technology (MCA, 2026–2028)Quests Completed
Experience
Every stop, a story. Every role, a relic.
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Leading all technical operations for VoIP and telephony infrastructure. Overseeing Asterisk/VICIdial deployments, managing international client services, and driving WebRTC integration for browser-based softphones. Architecting scalable call center solutions across AWS and Azure hybrid environments. Responsible for server health, carrier integrations, and team technical direction.
Managed network operations for international clients, overseeing SIP trunking, carrier integrations with Twilio and Telnyx, and call routing for high-volume call centers. Ensured 99.9% uptime for critical VoIP infrastructure across global deployments and coordinated incident response across time zones.
Built and maintained FreePBX/Asterisk telephony servers for call center operations. Developed VICIdial customizations, CDR reporting flows, and agent performance analytics dashboards. Integrated WebRTC for browser-based softphone capabilities and built MSMTP-powered alerting for server monitoring.
Gained hands-on experience with VoIP systems, SIP protocols, and Linux server administration. Assisted in configuring Asterisk PBX systems and monitoring network operations for call center infrastructure. Developed foundational skills in dial plan scripting and call routing logic.
Projects
legendary encounters conquered, each worth remembering.
Custom VICIdial Reports
A comprehensive reporting system built on VICIdial CDR data, providing real-time agent performance analytics, call disposition tracking, and custom management dashboards for high-volume call center operations.
Call Transcription System
A stereo recording pipeline with per-speaker transcription, enabling quality assurance and compliance monitoring for international call center operations. Integrates with Asterisk for automatic recording triggers and speaker diarization.
WebRTC Softphone
A browser-based softphone connected to Asterisk/VICIdial infrastructure via WebRTC, enabling agents to make and receive calls directly from the browser — no hardware phone required. Supports full SIP signaling and media handling.
Billing CDR — B2BUA
Per-minute billing logic inside VICIdial with B2BUA integration for accurate call cost tracking and automated billing workflows across multiple carrier trunks.
Global VoIP Integration
Twilio, Telnyx, and wholesale T1 carrier integrations for call center and conversational voice platforms, with intelligent routing, failover, and cost-optimization logic.
MSMTP Email Alerts
Lightweight MTA configuration using MSMTP for server monitoring alerts, integrated with Asterisk events and Linux cron jobs for proactive infrastructure health notifications.
Let's Connect
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